Customer & Office Services Specialist

JOB SUMMARY: Full-time

This position is part of a team which provides effective customer service assistance to clients and staff.  The position supports corporate operations with mail services, copy center operations, ordering supplies and other support work for the organization and programs.

Job Duties include:

  • Greets and registers clients for appointments and contacts internal staff of their arrival.
  • Collects and routes all paperwork that is dropped off at the Reception Desk.
  • Accepts rental payments and provides receipts.
  • Answers telephone calls and responds to inquiries concerning services and operations.
  • Enters client data into computerized data base.
  • Orders all office supplies and ensures reasonable levels of inventory are maintained.
  • Receives and processes incoming mail, internal mail, and outgoing mail.
  • Operates photo copiers and provides large volume photo copy services to the organization
  • Provides assistance with special projects.
  • Conducts annual client background checks.
  • Initiates annual verifications of client data.
  • Scans client information files in a timely and efficient manner for the Housing Choice Voucher Program and other programs as needed.
  • Reviews and notarizes client documents for ICS programs.
  • Assists with clerical duties as requested by Manager.
  • Participates in team meetings.
  • Engagement in company sponsored events (i.e. Ladder of Hope)

Qualifications:

  • Minimum of a high school diploma or GED.  Prefer Associate Degree in Administrative Professional Program and/or Customer Service Certification.
  • Wisconsin State Notary desired or eligible to apply for a WI Notary Public Commission.
  • Working knowledge of Microsoft Office - Word, Excel, Outlook, and the ability to learn other software as needed.
  • 1-2 years of experience in a front-end Customer Services/Receptionist role preferred.
  • Experience working with diverse populations helpful.
  • Bilingual highly desired

Applications accepted until this position is filled.

Send cover letter and resume to hr@ics-gb.org or via U.S. Mail to:

Integrated Community Solutions - Human Resources Dept.

2605 S. Oneida St., Suite 106

Green Bay, WI  54304

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetics, national origin, age, disability or veteran status.