Solutions Specialist


This full-time (40 hours a week) position is part of a team which provides customer service to community members seeking government subsidized rental assistance in Brown County through the Housing Choice Voucher Program.  It also enrolls clients into the Home Ownership and Family Self Sufficiency Programs and provides counsel to them on their self sufficiency goals.

Job Duties include:

  • Learning and applying local and national program rules, regulations, policies and updates.
  • Collecting, interpreting, and calculating necessary data for income, assets, deductions, household composition and housing expenses and determining eligibility.
  • Delivering excellent customer service to meet client and area landlords needs and educate them about the program.
  • Assisting clients by making appropriate referrals to other ICS internal programs or to other external services that might help meet their needs.
  • Calculating housing payments and processing any over/under-payments.
  • Representing ICS in case appeals, fair hearings, and community meetings.
  • Participating in team meetings.
  • Assisting clients in developing Self-Sufficiency service plans & following-up with them on goals.
  • Establishing rapport and building relationships with other area service providers.
  • Planning and organizing Family Self-Sufficiency client events, workshops, retreats.
  • Works with escrow accounts and program grant applications.


  • Prefer two years at a university, community or technical college, with coursework in business, diversity, or social services.
  • Prefer experience with low-income or otherwise disadvantaged groups of people.
  • Knowledge of Housing and Urban Development (HUD) rules, regulations and programs a plus.
  • Bilingual helpful (Spanish, Hmong, Somali, Arabic, other)

Applications accepted until this position is filled.

Send cover letter, resume and salary requirements to or to the address below.

ICS - Human Resources

2605 S. Oneida St., Suite 106

Green Bay, WI  54304

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.