What is the Housing
Choice Voucher Program?
The Housing Choice Voucher (formerly Section 8) housing
assistance program is funded by the Department of Housing and Urban
Development (HUD). It is designed to help individuals and families
living on a limited income afford a private housing unit like an
apartment, duplex or house. The program is administered in Brown
County by Integrated Community Services, Inc. (ICS) and is
available to qualifying Brown County residents who wish to rent or
purchase a home. Click this link to learn more about the Homeownership
What do I have to do to
In order to apply, a preliminary application must be filled
out. Preliminary applications are located at our office
(address listed below), a number of local non-profit agencies and
by clicking on the link below.
Preliminary Application (636 KB)
Solicitud Preliminar - Spanish (2502
Where is ICS
ICS is located at 2605 S Oneida St, Suite 106, Green Bay, WI
How long will the
Once our office has received your complete application,
your household will be placed on the waiting list. Factors such as
length of waiting lists, missed appointments, and improper
information at appointments will affect the length of the
application process. In general, the waiting list is
approximately three months for Brown County residents;
there is an indefinite wait for non-residents of Brown County.
What are the income
The yearly gross income limit is dependent on the number of
people in your household. Click this link to see the current
How does the program
A Client Services Specialist will determine the rent amount that
you will pay. This amount will be determined by such factors as
assets, income, deductions, and housing expenses. We are
required to verify all of your assets, income and deductions with
your banks, employer, child support agency, child care provided,
medical expenses, whereever you have assets, income, or
eligible deductions. Generally, you pay 30% of your income toward
your housing expenses. ICS will pay the difference up to the
Voucher Payment Standard for which you are eligible. If you choose
to rent a unit where the rent plus an allowance for tenant-paid
utilities is greater than the Voucher Payment Standard, you will
then also have to pay that extra, as long as your portion of the
housing expenses do not exceed 40% of your income. Once your share
of the rent has been determined, your unit passes a housing quality
inspection, and a one year lease has been signed, ICS will pay
the Housing Assistance Payment directly to your landlord
each month. You will also pay your portion directly to the
Can I choose my own
Yes! One of the unique features of the program is that is allows
you to choose a new housing unit or remain in your current rental
How do I
find housing that accepts the assistance?
ICS can provide a partial list of landlords who already
accept rental assistance. Many landlords who own only one or two
rental units choose not to be included on this list to avoid calls
when they have no openings. If you are interested in a particular
unit for rent by a landlord not on this list, we recommend that you
inquire with the landlord about the unit, fill out any rental
application the landlord may require, allow him or her to screen
you just as other tenants would be screened, and then if the unit
is offered to you, ask the landlord if he or she is
willing to participate in the Housing Choice Voucher
Program. The landlord can call our office for more
information or dowload a landlord guide from this
website. ICS also occasionally has listings of available
units provided by landlords.
Will my current
housing unit qualify?
Probably. Some questions need to be answered first before a
definite decision can be made:
What if I can't pay
You may want to contact Salvation Army at (920) 593-2364 or St.
Vincent De Paul at (920) 435-4040 to check for short term,
immediate assistance. If you are already receiving rental
assistance and there has been a change in income, please contact
Customer Service or your Client Services Specialist for a change
What if I move while
I am on the waiting list?
If you are already in Brown County and have moved to another Brown
County unit, this change has to be reported using a change of
address form (can pick up at our front desk) If you applied from
another county and have moved to Brown County, a lease or bill
(electric, cable, etc.) must be provided as proof of residence.
When will I know if I
After your interview and verification of income is received,
qualified applicants will be issued a Voucher to confirm
participation in the program. After this time, participants will
have 60 days to locate a housing unit and submit the required
forms. If you are unable to locate a housing unit, you may wish to
utilize the services of your Client Services Specialist. If
you still unable to locate a unit, you may submit a written request
for an extension on your Voucher. After the maximum two extensions
have expired, your case will be closed if you haven't yet secured a
When can I expect the
assistance to begin?
Generally, the assistance can be made effective for the first of
the month after the unit passes the housing inspection. Often times
however, the final steps are completed too late in the month for us
to send the first payment to the landlord for the beginning of
the next month. When this happens, the payment is usually sent
at the beginning of the third week of the month. (Be aware however
that you are still responsible to pay the landlord the full amount
of the rent by the due date. He or she can reimburse you or credit
you for the following month after our check is received. Any late
fees incurred because you only paid a portion of the rent will by
Who is my Housing
That will be determined at your initial interview, but may change
later. If you are ever unsure you can contact Customer
Service by email or at (920) 498-3737 and they will
be able to direct you to your Specialist. Or you can email your
question to Customer Service who will forward it to your
if my landlord changes my rent?
Your landlord must provide you with a written notice 60 days
in advance if he or she wishes to raise your rent. A copy must also
be sent to ICS. The notice must state the amount of
the increase and when it will be effective. You are not
obligated to pay the increase if you are not given sufficient
notice. After we receive the notice, we must do a rent
reasonableness comparison. If the rent increase is reasonable, you
and your landlord will be notified in writing of any changes to
your Housing Assistance Payments.
How do I report an
additional household member?
You must obtain approval from both ICS and your landlord before
any additional people may join your household. To
request ICS approval, first provide the necessary information
by completing and submitting a Household Change
Packet. A criminal background check will then be
conducted on any adult to be added to the household. If
the background check shows no history of drug or violent criminal
activity in the past 5 years, an appointment will be scheduled for
you and the new household member. After the appointment, we will
verify any assets, income and deductions of the new member and
adjust your housing assistance accordingly. You and
your landlord will then be sent a letter notifying you of the
approval of the new member and any change in your
What if I change or
lose my job or have another change of income?
If there has been a loss of or change in household income you will
need to complete an income
change form. You can download one, pick one up at our
office or request one from Customer
Service. If you will be applying for/receiving unemployment,
please be sure to indicate that on your change form. Please allow
45 days for ICS to process your change. You will be notified in
writing when the review is complete.
How can I get proof
of my rental assistance for another agency?
You can request a summary from Customer
I am receiving
assistance and want to move. What do I do?
A complete move review will need to be completed. Please plan in
advance to allow enough time for ICS to process the move review.
First call your specialist three to four months in advance to
request a move appointment. Please provide your
name, Social Security number, what type of appointment you need and
the anticipated move date. You will be sent a move packet to be
completed prior to the appointment. Bring the move packet,
along with a copy of the written notice to your landlord
to the move appointment. You must provide written notice at least
30 days in advance. Refer to your lease or contact your landlord to
see if additional notice is required. If you gave verbal
notice you must get written acknowledgement from your landlord
to provide to ICS. You and your new landlord will need to complete
the Request for Tenancy Approval, the new unit must pass a Housing
Quality Standards Inspection, ICS needs to re-verify your income,
you and your landlord must sign a one year lease (and provide a
copy to ICS) and your landlord must sign a Housing Assistance
Payment Contract. After all these steps are completed, you and your
landlord will receive an authorization letter. Remember to leave
your previous unit in a clean and re-rentable condition, pay all
utilities from the old unit, and do not break your lease.
I am a building
owner/manager - can I post an apartment opening with
Yes, you may do so by contacting Sarah Hernandez at
920-496-1949 or firstname.lastname@example.org. Please
provide the information about the unit as you would like it to
be listed. The information will
be posted on a listing that is distributed at ICS and is
also available on the website.
What if I have legal
ICS cannot provide legal advice. Please contact The Tenant
Resource Center at 1-877-138-RENT (7368) or online at www.tenantresourcecenter.org. Or you may
contact Wisconsin Consumer Protection Bureau at (920) 448-5110 or
1-800-422-7128 or Legal Action at (920) 432-4645.
What do I do if my
landlord did not receive my Housing Assistance Payment on my
You can contact Customer
Service and they will assist you in looking into this
How do I report
Report of fraud can be made by calling (920) 498-3737 or
completing and submitting the Fraud Referral
Form. All reports of fraud are kept confidential.
Please provide as much detail as possible in your report, such
as: The tenant's name and address, names of any unreported
household members, whether unreported members have income and what
type, where they are employed, etc. If you are reporting
that they have a violent criminal offense or drug related activity,
please indicate the state and city in which the offense was
committed and the dates, if know. Your name and contact number is
also helpful in case the fraud investigator needs to contact you
for additional information, but this is optional.
When is my
housing inspection? Can I reschedule, cancel?
A housing inspection cannot be scheduled until a Request for
Tenancy Approval is received by your Specialist and he or
she requests the inspection.
What do you look for when you
do an inspection?
There are numerous standards established by federal and local
regulations. You can help make sure your unit will
pass the inspection by making sure your home is clean and
sanitary, that there are working smoke detectors present, and that
there is no chipping or peeling paint. If the property fails to
meet Housing Quality Standards at the first inspection, you
and the landlord will have an opportunity to correct the problems
and let us know when it's ready for re-inspection. We have a
pamphlet entitled A Good Place to Live which gives an idea of
some things the inspector looks for.
What if I have
questions/comments concerning housing inspection results and
Please contact the Inspection Dept by email
and the question will be directed to the appropriate inspector.
Who can I contact if
I have additional questions about the Housing Choice Voucher
Call or email Customer
Service and a Customer Service Representative will either
answer your question or direct it to someone who can.
2605 S. Oneida St. Suite 106
Green Bay, WI 54304 | 920-498-3737